Communication

Communication

by Gill Hasson
Released October 2019
Publisher(s): Capstone
ISBN: 9780857087508

Read it now on the O’Reilly learning platform with a 10-day free trial.

O’Reilly members get unlimited access to books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Book description

Communicate more easily and effectively in any situation!

Every day, you have the opportunity to interact with people in different areas of your life; in public, at work and at home, with colleagues and clients, with friends and family.

Your ability to exchange ideas and opinions with other people, understand their thoughts and feelings, their point of view and solve problems between you depends on how effectively you’re able to communicate.

But being understood, and understanding others is not always easy! 

Communication is a dynamic, complex process, influenced by all the complexities and differences in human motivation and behaviour. Communication: How to Connect with Anyone will help you connect with others, build friendships and develop better relationships with colleagues and clients, friends and family.

This engaging, practical guide shares everything you need to know to develop empathy and rapport with others, and feel confident about communicating with a diverse range of people.

This book will help you:

  • Identify, understand and overcome the barriers to communication
  • Explain yourself clearly and be able to manage other people’s responses – whatever they are
  • Know what to say to get others to open up to you
  • Learn how to read between the lines and get a better insight into how others feel, what they do and don’t want
  • Learn how to persuade and influence others

Communication: How to Connect with Anyone is a valuable guide for anyone who wishes to communicate effectively, clearly and successfully in all aspects of life. 

Table of contents

  1. Cover
  2. Introduction
  3. Part 1: Communicate
    1. 1 Understanding Communication and Miscommunication
      1. Cultural Differences
      2. Individual Communication Styles
      3. What's in a Word?
      4. Gobbledygook, Gibberish, Twaddle, and Drivel
      5. Assumptions and Judgements
      6. When Emotions Get in the Way
    2. 2 Knowing What to Say and How to Say it
      1. Hit the Headline
      2. The Listener's Perspective
      3. Adapt What You Say and How You Say it
      4. How You Say it
      5. Practise the Pause
      6. Lose the Filler Words
      7. Avoid Using Jargon
      8. Invite Questions and Feedback
    3. 3 Putting it in Writing
    4. 4 Being a Better Listener
      1. Active, Reflective Listening
      2. Ask Questions
      3. The Benefits of Active Listening
    5. 5 Reading Between the Lines
      1. Making Sense and Meaning of Non‐Verbal Communication
      2. Intuition
      3. Learn to ‘Read’ Other People
      4. Speak Fluent Body Language
      5. Confident Body Language
  4. Part 2: Connect
    1. 6 Making Friends
      1. How to Make Small Talk
      2. Say Something about Yourself; Your Ideas, Experiences, Opinions
      3. Keep the Conversation Going
      4. Build Your Confidence
      5. Put Yourself Out There
      6. How to Disconnect
      7. Getting Back on Speaking Terms with Someone Who's Giving You the Silent Treatment
    2. 7 Supporting Others
      1. What to Say? Dos and Don'ts
      2. Giving Bad News
      3. Giving Advice and Information
      4. Encouragement, Compliments, and Praise
    3. 8 Winning People Over With Persuasion
      1. Consider the Other Person
      2. Be Clear, Confident, and Honest
      3. Listen, Acknowledge, and Clarify
      4. Listening with an Open Mind
      5. The Backfire Effect
      6. Think About the Counterargument
      7. Steel‐manning
      8. Use Positive Language
      9. Persuading the Other Person to Negotiate
  5. About the Author
  6. Other Books by Gill Hasson
  7. Index
  8. End User License Agreement

Product information

  • Title: Communication
  • Author(s): Gill Hasson
  • Release date: October 2019
  • Publisher(s): Capstone
  • ISBN: 9780857087508