October 2019
Beginner to intermediate
208 pages
2h 58m
English
The single biggest problem in communication is the illusion that it has taken place.
George Bernard Shaw
Even with the most simple of communications – one person says something to another, the other person replies – both people may think they understand what's passed between them, but often communication has not occurred. Instead, what has occurred is a miscommunication – the meaning has not been understood as the speaker intended it to be.
Take these exchanges between a Mum and Dad and their two young children. Dad is making breakfast. Mum is in the shower.
Dad: Josh, go and ask Mummy if she wants an egg.
Josh: OK! (runs to bathroom. Runs back to kitchen).
She said YES! (Runs out of ...