Skip to Main Content
Communication
book

Communication

by Gill Hasson
October 2019
Beginner to intermediate content levelBeginner to intermediate
208 pages
2h 58m
English
Capstone
Audiobook available
Content preview from Communication

1Understanding Communication and Miscommunication

The single biggest problem in communication is the illusion that it has taken place.

George Bernard Shaw

Even with the most simple of communications – one person says something to another, the other person replies – both people may think they understand what's passed between them, but often communication has not occurred. Instead, what has occurred is a miscommunication – the meaning has not been understood as the speaker intended it to be.

Take these exchanges between a Mum and Dad and their two young children. Dad is making breakfast. Mum is in the shower.

Dad: Josh, go and ask Mummy if she wants an egg.

Josh: OK! (runs to bathroom. Runs back to kitchen).

  1. She said YES! (Runs out of ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Communication

Communication

Gill Hasson
Body Language

Body Language

Elizabeth Kuhnke

Publisher Resources

ISBN: 9780857087508Purchase book