5Reading Between the Lines

So when you are listening to somebody, completely, attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it.

Jiddu Krishnamurti

Becoming a better listener will help you better connect with others; you'll improve your understanding of other people's perspectives: what they think, how they feel, and what they mean. But it's not just what a person says that tells you what they're thinking and feeling. What a person doesn't say – their non‐verbal communication – can often give you a clearer insight into what's going on; it can emphasize and support what someone is saying. It can also contradict what they're saying.

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