It’s never too late to acquire or improve your communication skills, but accountants who enter the job market with strong skills have an advantage. Whether you are looking to advance your own career, are responsible for training junior accountants, or are generally invested in the next generation of management accountants, this chapter will help you understand the importance of having and promoting excellent listening, speaking and writing skills. To understand the extent to which communication is a required skill set in management accounting today, you need only look at the online job listings for accounting positions at every level. The following is a sampling of recent listings and job requirements that can be found online on any given day:

  • Staff accountant for a leading communications company: ‘Strong written, verbal and interpersonal skills; must be able to communicate ideas and issues effectively and concisely to all levels of management, internal and external auditors and outside contacts.’

  • Senior corporate accountant, large multinational, publicly traded company: ‘Candidates must have excellent communication skills (oral and written), the ability to interact with all levels of management through the organisation, and the initiative to get the job done.’

  • Finance manager, international textbook distributer and retailer: ‘Excellent communication and persuasion skills.’

  • Corporate treasurer, builder and developer: ‘...solid ...

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