Compass: Your Guide for Leadership Development and Coaching

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Conflict Resolution

Produce positive outcomes and minimize damage by addressing conflict quickly and fairly.

Conflict can be stressful, and it’s often tempting to avoid these situations whenever possible. That strategy might explain why 42 percent of employees report that their managers rarely or never resolve conflicts effectively (Weaver & Mitchell, 2012). When leaders avoid or poorly handle conflict, they waste time, money, and talent. However, when leaders reconcile conflicts, they open an opportunity to forge common ground, develop deeper relationships, and leverage divergent perspectives—all parts of achieving positive results.

Leaders ...