Compass: Your Guide for Leadership Development and Coaching

15

Confronting Problem Employees

Act decisively, quickly, and fairly when dealing with underperforming, disruptive employees.

Dealing with difficult people is one of 15 key experiences CCL’s lessons of experience research has identified as crucial to leadership success. And on CCL’s Benchmarks 360-degree assessment, it’s the lowest-rated competency. Leaders who are unable or unwilling to deal with problem employees can’t avoid the fallout from those employees’ poisonous effect on teams and others in the organization. Problem employees affect more than their own performance. They can damage entire teams by lowering morale, derailing results, and ...