Compensating Telesales Jobs

Telesales positions have changed substantially in recent years. Traditionally, telesellers have been associated with "quick hit" selling (those calls you get at 6 P.M. during dinner that "pitch" a new phone service, a vacation package, or any number of other "opportunities"). The explosion in e-commerce has forever changed the role of telesales. Customer expectations about being able to do business twenty-four hours a day, seven days a week, have created the need for several types of telesales roles. There are now at least three types of telesales jobs to consider when preparing a compensation plan for this role:

  • Telesales, i.e., traditional positions with responsibility for direct sales

  • Teleweb, i.e., positions with ...

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