CHAPTER 2
A Single Competency Examined
Because every individual competency is a set of behaviors driven by a very complex combination of knowledge, skills, ability, and other factors, rarely can you completely comprehend a single competency with simply a one- or two-sentence description.
In this chapter, we are going to do a deep dive into one of the more complex, interpersonal competencies: Assertiveness. We have selected Assertiveness to put under the microscope because it has been singled out over decades in study after study as fundamental to effective performance in a wide range of roles.1 While core definitions of Assertiveness have remained constant over the years, it has gone by many names including Confidence, Ego, Self-Esteem, Independence ...
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