Competencies at Work

CHAPTER 5

Case Studies and Examples

This chapter will bring competency models to life through organizational case studies that exemplify best practice competency applications. Examples of successful uses have been chosen across the key talent management processes of learning and development, performance management, and selection.

Learning and Development Case Studies

The use of competencies as learning criteria to clarify expected work proficiency, improve proficiency in a job, or prepare for a different role is implicit in establishing an organizational competency model. For example, a sales professional aspiring to be the sales manager can readily detect from an organization’s competency model that to advance they will need to ensure that they ...