Competency-Based Performance Reviews

Chapter 10Manage Different Personalities Toward Better Performance

I used to think that running an organization was equivalent to conducting a symphony orchestra. But I don’t think that’s quite it; it’s more like jazz. There is more improvisation.

—Warren Bennis

Working with different personalities is always a challenge. You can simply expect that certain team members will have different points of view, cause problems, be difficult to manage, or disrupt your team’s ability to achieve goals. During the performance management cycle, you will have an opportunity to help the diverse members of your team work toward their goals and demonstrate their competencies. They may not think, look, act, or work the way you do.

If you can develop your own interpersonal ...