February 2016
Beginner
224 pages
4h 36m
English
book
Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First Revolution
by Jeb Dasteel, Amir Hartman, Craig LeGrande
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2. Making the Case for Customer Success
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
—Sam Walton
In the preceding chapter, we described two meta trends that are shaping the new economy—namely, the Customer First Revolution and the Subscription Economy. We argued that to stay ahead of these trends—indeed, to harness them—business will need to embrace a radically new way of thinking about customers, one informed by a set of principles and techniques we call customer success delivery.
We define customer success delivery as the ability to develop and deploy business practices that target, track, and measure customer success with the goal of ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.