Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First Revolution

4. Telogis Listens for Success

“Because the subscription economy drives a business outcome focus, all of the things we know about customer loyalty and experience are even more accentuated and we must be more attuned to it than 10 to 15 years ago.”

—David Cozzens, CEO of Telogis

Telogis leads a pack of new companies that are reinventing the way businesses move materials, services, and products from point A to point B. By harnessing breakthrough technologies such as the Internet of Things, big data, and cloud computing, Telogis is revolutionizing how companies manage mobile assets—everything from truck fleets to heavy equipment—and the workforces that operate them.

Imagine a construction firm tracking—to the hour—how much asphalt its trucks have ...