4 Promote Team Resilience
In October 2020, when Apple CEO Tim Cook shared his outlook on the company’s fourth quarter with Wall Street analysts, he gave major credit to team resilience for the way Apple’s financial performance had exceeded expectations.
“Even though we’re apart, it’s been obvious this year that around the company, teams and colleagues have been leaning on and counting on each other more than in normal times,” he said. “I think that instinct, that resilience has been an essential part of how we have navigated this year.”1
Psychologists who have studied resilience define it typically as “the process of adapting well in the face of adversity, trauma, tragedy [and threats].”2 Each individual’s capacity for personal resilience ...
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