4
COMPETING ON ANALYTICSWITH INTERNAL PROCESSES
Financial, Manufacturing, R&D,and Human Resource Applications
ANALYTICS CAN BE APPLIED TO many business processes to gain a competitive edge. We’ve divided the world of analytical support for business processes into two categories: internal and external. The next chapter will address external applications—customer- and supplier-driven processes—and this one will focus on internal applications (refer to figure 4-1). It’s not always a perfectly clean distinction; in this chapter, for example, the internal applications sometimes involve external data and entities, even though they are not primarily ...
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