The CEO has investors; the investors have investors. The analysts
have bosses; board members can be sacked. Presidents and prime
ministers can be voted out. Everyone is in some way accountable,
and no one has the absolute guarantee of a job for life. There is
always someone looking at your performance and judging whether
it comes up to scratch. There is always someone with the authority
to tell you what to do, if only on occasion and under certain
Understanding and managing your boss provides you with a
pleasant work environment and you and the business become much
more effective. To do this, you need to gain a good understanding of
both your boss and yourself, especially with regard to management
styles, learning styles, strengths and weaknesses. It’s important to
clarify mutual expectations and agree how you are going to work
together effectively. Think about how your boss likes to receive
information or communication. Is it by e-mail, phone or voicemail?
Or only by face to face meetings? Don’t assume, just because you
don’t like receiving calls on your mobile phone while you’re on
holiday that your boss feels the same.
Terry, the MD of a large fast-moving consumer-goods business in
Europe and who is based in Paris, received feedback that his boss
John, based in Chicago, did not trust him. Terry rarely initiated any
form of communication with his boss, and was surprised to see
how, by sending John regular e-mails of updates on sales, their
relationship became transformed. As John felt he was no longer cut
out of important communication, he became more relaxed and did
not dig for detail in the manner that Terry had found irritating; and
was greatly appreciative of the updates he received. This he felt kept
him connected with the European business.
momentum complete leadership chapter nine
pages 160 /
Understanding and managing your boss provides you
with a pleasant work environment and you and the
business become much more effective.