All organizations are perfectly designed to get the results they are getting.1

There is an iconic sound that fills the soul of every classical music lover with anticipation. It is a sound made by all orchestras across the world prior to beginning a concert. It is the sound of musicians bringing their disparate instruments into alignment, each making their own great or small adjustments so that all parts will play in perfect tune one with another. It is unabashedly cacophonous. But even amid the chaos, one senses an awakening of the tuned resonances, the upper harmonics, the sympathetic vibrations, the sheer emotive power of finely tuned voices soon to fill the hall. Yes, there is a growing hint of inevitable ...

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