Chapter 18. Troubleshooting and Communications Methods
This chapter covers the following subjects:
• Troubleshooting Methods Overview—Here you learn about the six-step CompTIA A+ troubleshooting process, as well as how to interview clients and how to evaluate their environment.
• Determining Whether a Problem Is Caused by Hardware or Software—This section discusses a computer’s subsystems, and components, in an effort to help you differentiate between hardware and software-related issues. It also covers important topics such as backing up data, recording configurations, and more.
• Where to Go for More Information—Information related to technical issues can be found in many places including the manufacturer’s website, PC books, online computer ...
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