220-802 Cram Quizzes and Answers
Chapter 1 Cram Quizzes
1. What is the second step of the A+ troubleshooting methodology?
❍ A. Identify the problem.
❍ B. Establish a theory of probable cause.
❍ C. Test the theory.
❍ D. Document.
2. When you run out of possible theories for the cause of a problem, what should you do?
❍ A. Escalate the problem.
❍ B. Document your actions so far.
❍ C. Establish a plan of action.
❍ D. Question the user.
3. What should you do before making any changes to the computer? (Select the best answer.)
❍ A. Identify the problem.
❍ B. Establish a plan of action.
❍ C. Perform a backup.
❍ D. Escalate the problem.
4. Which of these is part of step 5 of the six-step troubleshooting process?
❍ A. Identify the problem.
❍ B. Document ...
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