Chapter 1. Introduction to Troubleshooting
This chapter covers the following A+ exam topics:
• The Six-Step A+ Troubleshooting Process
• Troubleshooting Examples and PC Tools
You can find a master list of A+ exam topics in the “Introduction.”
This chapter covers CompTIA A+ 220-802 objectives 4.1 and 4.2.
Let’s begin this book by talking about troubleshooting. Excellent troubleshooting ability is vital; it’s probably the most important skill for a computer technician to possess. It’s what we do—troubleshoot and repair problems! So it makes sense that a decent amount of questions about this subject are on the A+ exams. Every chapter of this book deals with troubleshooting to some extent; therefore, each chapter in a way is based off of this chapter. ...
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