Chapter 22. Troubleshooting Desktop and Mobile Operating Systems

With the widespread use of mobile devices, troubleshooting is now more than just solving problems with computers. However, many of the same principles apply whether solving problems with computers, peripherals, or mobile devices: knowledge of products and operating system functions, understanding of the tools needed to diagnose and repair problems, and a determination to avoid data loss except when unavoidable. This chapter helps you apply these principles.

220-902: Objective 4.1 Given a scenario, troubleshoot PC operating system problems with appropriate tools.

220-902: Objective 4.2 Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices. ...

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