Chapter 18. Troubleshooting and Communications Methods and Professional Behavior

This chapter covers the following subjects:

• Troubleshooting Methods Overview— Here you learn about the new six-step CompTIA A+ troubleshooting process, as well as how to interview clients and how to evaluate their environment.

• Determining Whether a Problem Is Caused by Hardware or Software— This section discusses a computer’s subsystems, and components, in an effort to help you differentiate between hardware and software-related issues. It also covers important topics such as backing up data, recording configurations, and more.

• Where to Go for More Information— Information related to technical issues can be found in many places including the manufacturer’s ...

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