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This chapter covers the following subjects:
• Troubleshooting Methods Overview— Here you learn about the new six-step CompTIA A+ troubleshooting process, as well as how to interview clients and how to evaluate their environment.
• Determining Whether a Problem Is Caused by Hardware or Software— This section discusses a computer’s subsystems, and components, in an effort to help you differentiate between hardware and software-related issues. It also covers important topics such as backing up data, recording configurations, and more.
• Where to Go for More Information— Information related to technical issues can be found in many places including the manufacturer’s ...