In this chapter, you will learn how to
• Relate the history of Microsoft Windows
• Explain the Windows interface
• Identify the operating system folders of Windows 2000, XP, and Vista
• Describe the utilities in Windows essential to techs
As a tech, you need to understand Windows at a level beyond that of regular users. This chapter introduces you to some of the more powerful aspects of Windows, such as NTFS and the Registry. Not only must techs run through the standard Windows features that everyone uses every day (Start button, Recycle Bin, and so on), they must also be comfortable drilling down underneath that user-friendly surface to get their hands a little dirty.
This chapter begins by introducing and organizing ...