CHAPTER 2Operational Procedures

In this chapter, you will learn how to

• Present yourself with a proper appearance and professional manner

• Talk to customers in a professional, productive manner

• Work with PCs safely using the proper tools

Teaching new techs helps me keep up with the skills that get a tech a job and the issues that cause them to lose the jobs they get. To me, the number one reason techs fail to get or hold onto a job isn’t lack of technical skill; it’s a lack of what CompTIA calls “operational procedures.” Personally, I think a better name might be “life skills and basic safety,” but it boils down to the same thing: nontechnical skills that technicians are famous for lacking.

I like to describe myself as a “nerd” and I consider ...

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