CHAPTER 2

Operational Procedures

In this chapter, you will learn how to

•   Present yourself with a proper appearance and professional manner

•   Talk to customers in a professional, productive manner

•   Discuss the tools of the trade

I am a “nerd” and I consider the term a compliment. Nerds are smart and like to work with technology—these are the good aspects of nerd-dom. On the other hand, many people think of the term nerd as an insult. Nerds are rarely portrayed in a positive manner in the media, and I think I know why. Nerds generally suffer from some pretty serious social weaknesses. These weaknesses are classics: bad clothing, shyness, and poor communication skills. If you’ve ever seen an episode of the TV show The Big Bang Theory

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