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CompTIA A+ Certification Study Guide, Ninth Edition (Exams 220-901 & 220-902), 9th Edition by Jane Holcombe, Faithe Wempen

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Chapter 1

Operational Procedures

CERTIFICATION OBJECTIVES

Images   902: 5.1   Given a scenario, use appropriate safety procedures

Images   902: 5.2   Given a scenario with potential environmental impacts, apply the appropriate controls

Images   902: 5.3   Summarize the process of addressing prohibited content/activity, and explain privacy, licensing, and policy concepts

   902: 5.4   Demonstrate proper communication techniques and professionalism

     Two-Minute Drill ...

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