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CompTIA A+ Certification Study Guide, Eleventh Edition (Exams 220-1101 & 220-1102), 11th Edition

by Faithe Wempen

August 2022

Intermediate to advanced

992 pages

29h 55m

English

McGraw-Hill

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Workplace SafetyExtinguishing FiresLifting Techniques When Moving EquipmentExercise 1-1: Research Lifting GuidelinesAvoiding Touch HazardsAvoiding Electric ShockWorking Safely with PrintersWorking Safely with Power SuppliesWorking Safely with Display DevicesProtecting EquipmentSafely Transporting EquipmentProtecting Components from Electrostatic DischargeExercise 1-2: ESD-Proofing Your WorkspaceEnvironmental Concerns for IT ProfessionalsProtection from Dust, Debris, and Other Airborne ParticlesProviding the Proper Temperature and HumidityProviding Good PowerDisposing of Computer WasteExercise 1-3: Researching Recycling CentersCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Professionalism and Proper CommunicationProfessionalismDealing with Prohibited Content and Prohibited ActivitiesDefining Prohibited Content and BehaviorResponding to an IncidentLicensing, Privacy, and RegulationsLicensing, EULAs, and DRMRegulated Data and PrivacyDocumentation ManagementGeneral Documentation Best PracticesTypes of DocumentationAsset ManagementTicketing SystemsChange ManagementChanging Management ObjectivesMaking Requests for ChangesDescribing the Purpose of the ChangeDefining the Type and Scope of the ChangeDefining the TimetableAnalyzing the Risks and ImpactFormulating a Rollback PlanPlanning the ChangeGetting Approval and Implementing the ChangeGetting End-User AcceptanceDocumenting the ChangesCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Introduction to Operating SystemsThe Purpose of Operating SystemsHardware ControlFile ManagementUser InterfaceDevice Types and Architectures32-Bit vs. 64-Bit Operating SystemsEnd-of-Life (EOL) and Update ConsiderationsWindows Editions and UpdatesWindows EditionsWindows Updates and BuildsExercise 3-1: Viewing the Windows Version and EditionConfiguring Windows SettingsIdentifying Control Panel AppletsIdentifying Windows SettingsExercise 3-2: Locating Windows SettingsAn Introduction to macOSDockFinderSystem PreferencesApple MenumacOS VersionsRunning ApplicationsUsing Multiple DesktopsStoring PasswordsSpotlight SearchingUsing GesturesAccessing iCloudDual-Booting with WindowsUsing Another Computer’s Optical DriveAn Introduction to LinuxCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Considerations for Installing or Upgrading WindowsSystem RequirementsApplication and Hardware CompatibilityClean Install vs. UpgradeUpgrade PathsUpgrading WindowsPre-Upgrade TasksExercise 4-1: Using Disk CleanupUpgrading to a Newer Version of WindowsUpgrading to a Different Edition of the Same Windows VersionInstalling WindowsPreparing to Install WindowsSelecting Boot Media and MethodsAttended InstallationExercise 4-2: Performing an Attended Clean Install of WindowsUnattended InstallationPost-Installation TasksChecking for Internet ConnectivityCreating User AccountsExercise 4-3: Creating a New User Account with the Settings AppRegistering and Activating WindowsUpdating WindowsInstalling and Upgrading macOS and Linux Operating SystemsUpgrading macOSFile Systems for Linux and macOSInstalling LinuxExercise 4-4: Installing Ubuntu LinuxCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Disk ManagementManaging Disks in WindowsExercise 5-1: Viewing the Disk Storage TypeExercise 5-2: Creating a New VolumeManaging Disks with DISKPARTExercise 5-3: Using DISKPARTManaging Disks in macOSFile SystemsGeneral Characteristics of a File SystemFATNTFSexFATResilient File SystemMac File SystemsLinux File SystemsFile ManagementSetting File Explorer Folder OptionsFile Management at the Windows Command PromptExercise 5-4: Managing Directories and Files at a Command PromptManaging Files at the Linux or macOS Command PromptExercise 5-5: Creating a Text File in nanoExercise 5-6: Managing Files at the Linux Terminal WindowUsing the Shutdown CommandApplication ManagementApplication System Requirements and OS CompatibilityMethods of Installation and DeploymentSystem Permissions for Managing SoftwareSecurity Considerations When Installing ApplicationsCompatibility Issues with Older ApplicationsExercise 5-7: Exploring Compatibility Mode SettingsRemoving ApplicationsRepairing ApplicationsExercise 5-8: Working with Windows ApplicationsCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Quick FixesWindows Troubleshooting ToolsCommand Prompt/TerminalTroubleshooting HelpersSystem Information (MSINFO32.EXE)RegistryExercise 6-1: Backing Up and Restoring the RegistryMicrosoft Management ConsoleResource MonitorServicesTask ManagerExercise 6-2: Exploring Task ManagerVirtual MemoryExercise 6-3: Viewing the Virtual Memory SettingsTroubleshooting Windows Startup ProblemsStartup Settings MenuExercise 6-4: Working in Safe ModeSystem Configuration (MSCONFIG)Exercise 6-5: Exploring Boot Modes with System ConfigurationSystem RestoreRecovery OptionsWindows Symptoms and SolutionsOS Instability ProblemsUSB Controller Resources WarningsTime DriftSlow or Sluggish PerformanceStartup Error MessagesTroubleshooting ApplicationsOS Preventive MaintenanceDefragmenting a Hard DiskExercise 6-6: Defragmenting a Disk DriveUpdates and Patch ManagementCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Introduction to VirtualizationPurposes of VirtualizationUses for Virtual MachinesServer-Side Virtualization vs. Client-Side VirtualizationTypes of Client-Side VirtualizationImplementing Client-Side Desktop VirtualizationHypervisorsPlanning a Desktop Virtualization ImplementationInstalling and Configuring Oracle VirtualBoxExercise 7-1: Installing Oracle VirtualBoxExercise 7-2: Creating a Virtual Machine in VirtualBoxCapturing and Releasing the Mouse and Keyboard in a Guest OSImproving Guest OS PerformanceCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
The Hardware ToolkitExercise 8-1: What’s in Your Toolkit?Motherboard Form Factors and ComponentsSizes/Form FactorsExercise 8-2: Comparing MotherboardsMotherboard ComponentsCPUs and Their SocketsThe Machine CycleCPU Technologies and CharacteristicsCooling MechanismsExercise 8-3: Checking Out Your Cooling SystemConfiguring a MotherboardUnderstanding BIOS and UEFIA Brief History of the PC System BIOSUpdating the FirmwareConfiguring the FirmwareExercise 8-4: Booting into Firmware SetupExercise 8-5: Viewing the Firmware SettingsResetting the BIOS/UEFIMotherboard Driver SoftwareCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
MemoryCapacity: From Bits to ExabytesSpeed: From Hertz to GigahertzRAM and ROMFeatures and Configurations of RAM Chips and ModulesRAM CompatibilityExpansion Cards and Built-In AdaptersDisplay AdapterSound CardsCapture CardsExternal Port Adapters and InterfacesExercise 9-1: Researching USB ConnectorsExercise 9-2: Exploring Your System’s USB PortsCommunication AdaptersAdapters and ConvertersExercise 9-3: Viewing Adapter Cards in Device ManagerStorage Devices and InterfacesDrive InterfacesMass Storage DevicesExercise 9-4: Identifying Your Storage DevicesCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Power SuppliesElectrical TerminologyWattage and SizeExercise 10-1: Checking Out the Wattage on PCs and Other DevicesFansAC AdaptersPower Supply Form Factors and ConnectorsConnecting Power to PeripheralsEnergy EfficiencyRemoving a Power Supply/Installing a Power SupplyExercise 10-2: Replacing a Power SupplyDisplay Adapters and DisplaysDisplay AdaptersDisplay TypesCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Installing and Upgrading Motherboards and Onboard ComponentsReplacing a MotherboardInstalling a MotherboardExercise 11-1: Removing an Old MotherboardExercise 11-2: Properly Handling and Installing a MotherboardUpgrading a CPUExercise 11-3: Removing a PGA Processor from Its SocketExercise 11-4: Removing an LGA Processor from Its SocketExercise 11-5: Installing a Processor in an Empty LGA SocketRemoving and Installing Cooling SystemsOptimizing a System by Adding RAMExercise 11-6: Running a Memory ScannerInstalling and Removing DIMMsExercise 11-7: Installing and Removing a DIMMInstalling Adapter CardsRemoving an Adapter CardExercise 11-8: Removing an Adapter CardInstalling and Configuring an Adapter CardExercise 11-9: Installing an Adapter CardInstalling Storage DevicesRemoving an Internal Storage DeviceExercise 11-10: Removing a DriveInstalling Solid-State StorageExercise 11-11: Installing an M.2 SSDInstalling Drives on SATA ChannelsExercise 11-12: Installing a SATA DriveInstalling RAID ArraysRemoving and Installing an External Storage DeviceCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Preparing for TroubleshootingProtecting Systems and Gathering ToolsTroubleshooting Best Practice MethodologyExercise 12-1: Troubleshooting with Device ManagerTrainingTroubleshooting Motherboards, RAM, CPUs, and PowerProceduresGeneral SymptomsTroubleshooting Motherboard ProblemsExercise 12-2: Replacing the Motherboard BatteryTroubleshooting RAM ProblemsTroubleshooting CPUsTroubleshooting Power SuppliesExercise 12-3: Checking a P1 ConnectorCooling SystemsAdapter CardsTroubleshooting Storage DevicesTools Required for Working with DrivesHard Disk DrivesExercise 12-4: Troubleshooting a Drive FailureSATA and eSATA InterfacesRAID Arrays and ControllersSolid-State Storage DevicesTroubleshooting DisplaysBlack Screen at StartupScreen Suddenly Shuts DownScreen ArtifactsBurn-InFuzzy Display on FPDFlashing or Flickering Screen/ImageScreen Image Is DimIncorrect Data Source or Cabling IssuesDead and Stuck PixelsImage Distortion or Incorrect Color DisplayProjector IssuesCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Printer BasicsPrinter Types and TechnologiesPaper-Feeding TechnologiesPrinter ComponentsInstalling and Configuring PrintersPrinter InterfacesInstalling a PrinterInstalling a Multifunction DeviceConfiguring a PrinterWindows Print ProcessingDevices and PrintersSharing and Securing a PrinterConfiguring the Scanning Features of a Multifunction DevicePrinter UpgradesDeleting a PrinterPrinter MaintenanceMaintenance ToolsReplacing ConsumablesExercise 13-1: Adding Paper to an Upright Friction-Feed TrayCleaning a PrinterReplacing Print HeadsOzone FiltersMaintenance Kits and Page CountsCalibrationEnsuring a Suitable EnvironmentTroubleshooting PrintersPaper Feed ProblemsClearing a Paper JamMultiple Pending Prints in QueueExercise 13-2: Restarting the Print Spooler ServicePrint QualityGrinding or Clicking NoiseIncorrect Paper Size or OrientationFinishing IssuesCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Repairing, Upgrading, and Configuring LaptopsWhat Is a Laptop?Opening a Laptop CaseReplacing Laptop ComponentsExercise 14-1: Installing SODIMM MemoryExercise 14-2: Replacing a Hard DriveExercise 14-3: Replacing a Display ScreenPower OptionsPlacing a PC in a Low-Power ModeConfiguring Power Management in WindowsExercise 14-4: Creating a Power PlanLaptop Connection Methods and AccessoriesConnection MethodsPort Replicators and Docking StationsLaptop AccessoriesTouchpad ConfigurationExercise 14-5: Exploring Touchpad SettingsTroubleshooting Laptop ProblemsBroken PartsLiquid DamageTouchpad and Mouse TroubleshootingTouch Screen/Digitizer TroubleshootingKeyboard TroubleshootingDisplay TroubleshootingSound TroubleshootingOverheatingBattery HealthCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Configuring and Using Mobile Device ConnectionsConnecting to Wireless NetworksE-mail ConfigurationOS UpdatesSynchronizationSecuring Mobile DevicesMobile Security RisksMobile Security ToolsRecovering After a Device Is Lost or StolenTroubleshooting Mobile Device ProblemsHardware IssuesPoor/No ConnectivityApplication IssuesOS Fails to UpdateScreen Does Not Auto-RotateRandom RebootsClosing, Uninstalling, and Reinstalling Mobile ApplicationsResetting a Mobile DeviceCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Network ClassificationsPersonal Area NetworkLocal Area NetworkMetropolitan Area NetworkWide Area NetworkStorage Area NetworkInternet Connection TypesUnderstanding Bandwidth and LatencyFiber InternetCable InternetDSL InternetSatellite InternetCellular InternetExercise 16-1: Testing Broadband SpeedsNetwork Software and ProtocolsNetwork RolesTCP/IPNetwork AddressingExercise 16-2: Viewing the Physical and IP Addresses of a NICCommon PortsNetwork HardwareNetwork AdaptersTransmission MediaWireless Networking StandardsDevices for Connecting to LANs and the InternetExercise 16-3: Identifying Network HardwareSoftware-Defined NetworkingCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Using Networking ToolsCrimper and Cable StripperPunchdown ToolToner ProbeCable TesterLoopback PlugWi-Fi AnalyzerNetwork TapInstalling and Configuring SOHO NetworksInstalling a Network AdapterConnecting a Network Adapter to a Switch or RouterCreating a Wi-Fi NetworkSecuring a Wireless NetworkExercise 17-1: Configuring a WAP or Wireless RouterConfiguring a Network on a Windows PCConnecting to a Hidden Wireless NetworkUsing a Metered ConnectionUsing a Static IP AddressExercise 17-2: Configuring a Static IP AddressForgetting a Wireless NetworkVirtual Private NetworkingCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Internet ConceptsHow the Internet Is StructuredInternet Service ProvidersDomain Names, IP Addresses, and DNS ServersInternet Services and ProtocolsServer TypesLegacy and Embedded SystemsInternet AppliancesConfiguring Browser and Internet SettingsBrowser Download and InstallationExtensions and Plug-InsPassword ManagersSecure Connections and SitesProxy ServersExercise 18-1: Configuring a Proxy ServerBrowser Security and Privacy SettingsCloud ConceptsCharacteristics of a Cloud EnvironmentCloud Service ModelsDeployment ModelsCloud Services and FunctionsRemote Access TechnologiesEstablishing a Remote Desktop Connection in WindowsExercise 18-2: Allowing Remote Desktop ConnectionsExercise 18-3: Establishing a Remote Desktop ConnectionUsing Third-Party Remote Desktop ToolsSecurity Considerations for Remote AccessUsing Remote AssistanceCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Troubleshooting Common Network ProblemsOpening a Command Prompt or Terminal WindowCommand-Line Tools for Network TroubleshootingConnectivity ProblemsExercise 19-1: Using tracert and pathpingResolving Slow Network SpeedTroubleshooting DNS ProblemsExercise 19-2: Using nslookup to Troubleshoot DNSPreventive Maintenance for NetworksMaintaining EquipmentSecuring and Protecting Network CablingCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Security Threats: An OverviewSecuring the Local Physical EnvironmentPhysical BarriersSecurity PoliciesSecuring IoT DevicesPreventing Piggybacking and TailgatingUsing Equipment LocksMonitoring AccessPreventing Dumpster DivingRequiring BadgesDetecting Weapons at Key Entry PointsPreventing Unauthorized Physical Access to InformationUsing BIOS/UEFI PasswordsLocking a Computer with WindowsSecurely Disposing of Data Storage HardwareWiping a Storage DevicePhysically Destroying a Storage DeviceWorking with User AccountsAuthentication FactorsApple IDs and Corporate AccountsManaging Local User and Group Accounts in WindowsBest Practices to Secure a WorkstationAdjusting User Account Control SettingsSetting Local Security PoliciesExercise 20-1: Using the Local Security Policy EditorUsing Windows Credential ManagerManaging Domain User AccountsCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Configuring Windows Clients for SharingPublic vs. Private NetworksExercise 21-1: Changing Between Private and Public SettingsWorkgroupsActive Directory DomainsImplementing File Sharing and SecurityNTFS PermissionsExercise 21-2: Viewing Folder Permissions in WindowsApplying Share PermissionsExercise 21-3: Creating a Share and Modifying Share PermissionsAdministrative SharesConnecting to a Shared FolderApplying NTFS File and Folder EncryptionBitLockerFile AttributesBacking Up DataScheduled vs. Real-Time BackupsBackup Software and TechnologiesBackup Storage LocationsBackup TestingBackup Rotation SchemesUsing Backup Tools in macOSUsing Backup Tools in LinuxCreating System ImagesProtecting Storage from Electrical InterruptionSurge SuppressorUninterruptible Power SupplyCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Security ThreatsMalicious Software AttacksMalware VectorsVulnerabilities and ExploitsSpyware and AdwareMethods for Gaining Access and Obtaining InformationExercise 22-1: What Is Your Phishing IQ?Identifying the Symptoms of Malware InfectionInternet Connectivity and Browser BehaviorOperating System ProblemsUnexpected E-mail BehaviorSymptoms of Infection on a Mobile DeviceImplementing a Defense Against MalwareUser EducationUser Account ControlSystem ProtectionSoftware FirewallsExercise 22-2: Configuring Windows Defender FirewallExercise 22-3: Creating a Firewall RuleAntivirus and Antimalware SoftwareRemoving MalwareCertification SummaryTwo-Minute DrillQ&A Self TestSelf Test Answers
Scripting FundamentalsUse Cases for ScriptingScripting-Related Risks and HazardsScript File TypesScripting ToolsData TypesStringsIntegersVariablesEnvironment VariablesScript VariablesCommon Scripting ElementsCommentsConditional ExecutionLoopingActive Directory User Logon Scripts
System RequirementsYour Total Seminars Training Hub AccountPrivacy NoticeSingle User License Terms and ConditionsTotalTester OnlineOther Book ResourcesPerformance-Based QuestionsVideo Training from the AuthorGlossaryExam Objective MapTechnical Support

Content preview from CompTIA A+ Certification Study Guide, Eleventh Edition (Exams 220-1101 & 220-1102), 11th Edition

Imges

Chapter 1 Operational Procedures

CERTIFICATION OBJECTIVES

1102: 4.4 Given a scenario, use common safety procedures

1102: 4.5 Summarize environmental impacts and local environmental controls

Two-Minute Drill

Q&A Self Test

Physicians take a Hippocratic Oath, in which they promise to “First, do no harm.” It’s essential that ...

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ISBN: 9781264626304

Chapter 1

Operational Procedures