CompTIA A+ CertMike: Prepare. Practice. Pass the Test! Get Certified!

CHAPTER 24Troubleshooting Methodology : Core 1 Objective 5.1: Given a scenario, apply the best practice methodology to resolve problems

As an IT professional, you'll often be called upon to troubleshoot issues that are causing problems for users or teams. Troubleshooting can be challenging because you're often trying to diagnose a problem that nobody else can figure out. But, personally, I find troubleshooting exhilarating! It's an opportunity to figure out a mystery and show off your IT skills. And when you solve the problem, you get to be the hero of the hour!

In this chapter, you'll learn everything you need to know about A+ Core 1 objective 5.1, including the following topics:

• Always consider corporate policies, procedures, and impacts ...