CompTIA A+ CertMike: Prepare. Practice. Pass the Test! Get Certified!

CHAPTER 25Troubleshooting Malware: Core 2 Objective 3.3: Given a scenario, use best practice procedures for malware removal.

As a technician, you will encounter malware on an operating system and need to remove it. The seven steps in this section are not only listed in the CompTIA A+ exam objectives, but they are best practices that you should memorize and apply in the field. The steps are in no way a guide to remove all malware, but they serve as solid baseline. In this chapter, you will learn what you need to know about A+ Certification Core 2 Objective 3.3, including the following topics:

• Step 1. Investigate and verify malware symptoms.
• Step 2. Quarantine infected systems.
• Step 3. Disable System Restore in Windows.
• Step 4. Remediate ...