CompTIA A+ CertMike: Prepare. Practice. Pass the Test! Get Certified!

CHAPTER 34Communication and Professionalism: Core 2 Objective 4.7: Given a scenario, use proper communication techniques and professionalism.

As an aspiring IT professional, you should know there are certain qualities that will allow you to stand out from others. By properly using communications techniques and adopting overall professionalism, you ensure that others will identify you as a professional. In this chapter, you will learn what you need to know about the A+ Certification Core 2 Objective 4.7, including the following topics:

• Professional appearance and attire
• Use proper language and avoid jargon, acronyms, and slang, when applicable
• Maintain a positive attitude/project confidence
• Actively listen, take notes, and avoid interrupting ...