9.1. Identifying Troubleshooting Resources

Most of us are naturally curious and like to solve problems, which is why we work with computers. Because of our nature, we tend to like to dive right in and solve problems. As well intentioned as we are, that approach isn't always the most efficient.

You have lots of hardware and software tools available to help you resolve problems. In addition, there are some important resources you should use to make troubleshooting easier. These resources, like hardware and software tools, can definitely aid in the troubleshooting process. These resources include the following:

  • Manuals

  • Internet resources

  • Training materials

9.1.1. User/Installation Manuals

Technicians are usually guilty of not using this readily ...

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