As a professional technician you need to possess a certain level of technical competence or you’ll quickly find yourself looking for work. Technical ability alone isn’t enough though; there are many people out there with skills similar to yours. One thing that can set you apart is acting like a true professional and building a solid reputation. As the noted investor Warren Buffet said, “It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently.”
You could probably break down professionalism a hundred different ways. For the A+ 220-801 exam and the purposes of this chapter, we’re going to break it down into three parts: communication, behavior, and dealing ...
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