Chapter 8. Software Troubleshooting

This chapter covers the five A+ 220-1002 exam objectives related to troubleshooting Microsoft Windows OS, PC security, malware removal, mobile OS and application operational and security issues, and related topics. These objectives may comprise 26% of the exam questions:

  • Core 2 (220-1002): Objective 3.1: Given a scenario, troubleshoot Microsoft Windows OS problems.

  • Core 2 (220-1002): Objective 3.2: Given a scenario, troubleshoot and resolve PC security issues.

  • Core 2 (220-1002): Objective 3.3: Given a scenario, use best practice procedures for malware removal.

  • Core 2 (220-1002): Objective 3.4: Given a scenario, troubleshoot mobile OS and application issues.

  • Core 2 (220-1002): Objective 3.5: Given a scenario, ...

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