Chapter 23

Computer Troubleshooting 101

This chapter covers the following A+ 220-1101 exam objective:

  • Images 5.1 – Given a scenario, apply the best practice methodology to resolve problems.

Excellent troubleshooting ability is vital; it’s probably the most important skill for a computer technician to possess. It’s what we do—troubleshoot and repair problems! So, it makes sense that an ever-increasing number of questions about this subject are on the A+ exams. To be a good technician, and to pass the exams, you need to know how to troubleshoot hardware, software, and network-related issues. The key to troubleshooting is to do it methodically. One ...

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