Chapter 9. Operational Procedures
The last domain for the 220-701 exam is Operational Procedures. This domain can be divided into two parts. The first part relates to the environment where you work and how you can affect it. The second part deals with how to interact with customers. Remember, you are there to service them; it is not the other way around.
This domain for the 220-701 exam counts as 10%. The given objectives for this domain are as follows:
6.1—Outline the purpose of appropriate safety and environmental procedures and apply them to a given scenario
6.2—Given a scenario, demonstrate the appropriate use of communication skills and ...
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