Chapter 8Software Troubleshooting

THE COMPTIA A+ EXAM 220-902 TOPICS COVERED IN THIS CHAPTER INCLUDE THE FOLLOWING:

  • 4.1 Given a scenario, troubleshoot PC operating system problems with appropriate tools.
    • Common symptoms
      • Proprietary crash screens (BSOD/pinwheel)
      • Failure to boot
      • Improper shutdown
      • Spontaneous shutdown/restart
      • Device fails to start/detected
      • Missing DLL message
      • Service fails to start
      • Compatibility error
      • Slow system performance
      • Boots to safe mode
      • File fails to open
      • Missing NTLDR
      • Missing boot configuration data
      • Missing operating system
      • Missing graphical interface
      • Missing GRUB/LILO
      • Kernel panic
      • Graphical Interface fails to load ...

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