1
Operating Systems
Introduction
It is important that the exam candidate understands typical usage scenarios for different mainstream operating systems and specialist mobile operating systems. In an enterprise environment, it is important that support technicians can support and troubleshoot many different devices. Modern enterprise networks need to tailor their approach for many different end-user scenarios, from on-premises support to remote and mobile users. Devices may connect to applications and services using various network media, including Bluetooth, cellular and wired connections, and Wi-Fi.
It is important that technicians can configure and troubleshoot all types of network connections. There is a need to upgrade hardware and software ...
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