3
Software Troubleshooting
Introduction
In order to successfully pass the A+ certification exam, the candidate must understand the best practice approach used to perform effective software troubleshooting.
When troubleshooting desktop environments, a solid understanding of the Windows OS is a key requirement. A technician must be able to interpret system messages and respond to common errors and events using the correct techniques. Desktop computers are still a mainstay of the modern office environment, and the correct troubleshooting methods should be observed when supporting users on these platforms.
A technician must understand the correct proactive approach to ensure systems are kept optimized and malware free. This includes the timely deployment ...
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