2. Troubleshooting
Troubleshooting repair and maintenance is the reason technicians exist. Although it does not appear on the 220-702 CompTIA A+ Exam, it makes up 20 percent of the 220-701 CompTIA A+ Exam. Just because it is not formally tested on the second exam, it is still very much a part of a technician’s thinking and methodology.
Troubleshooting Process
Troubleshooting can take place face-to-face, over the phone, via chat, text, e-mail, avatar, or, in the case of a bench tech, without any customer interaction. A good PC technician is well versed in all these methods and always maintains a positive and productive attitude, regardless of the customer’s mood or personality.
Gather Data From the Customer
Find out the ...
Get CompTIA A+ Quick Reference (220-701, 220-702) now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
