6. Operational Procedures

Operational procedures covers safety, environmental issues, help desk, and customer service. This section accounts for 10 percent of the CompTIA A+ 220-701 Essentials Exam, and it is not tested in the 220-702 Practical Applications Exam.

Scenario: Safety and Environmental Issues

The A+ exam is moving toward using more scenario-driven assessments. It is arguably a better way to assess applied knowledge. Safety and environmental issues are a great opportunity for exam takers to demonstrate their ability to draw on theoretical knowledge and make good choices.


Internal devices are normally protected from electrostatic discharge (ESD), electromagnetic interference (EMI), and radio ...

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