Chapter 10. Working with Customers
You can be the best technician in the world, but if you aren’t able to work with customers, you might end up with more opportunities to update your résumé than you’ll care to have. The most successful technicianshave a good mix of technical knowledge, communication skills, and troubleshooting ability. This chapter covers some core skills related to communicating with customers and troubleshooting problems effectively. Additionally, it ties some of the concepts from previous chapters together so that you can help customers identify the right components to meet their needs.
Exam 220-801 objectives in this chapter:
1.9 Evaluate and select appropriate components for a custom configuration, to meet customer specifications ...