CompTIA Cloud+ Study Guide, 3rd Edition

Chapter 10Troubleshooting Networking and Security Issues and Understanding Methodologies

THE FOLLOWING COMPTIA CLOUD+ EXAM OBJECTIVES ARE COVERED IN THIS CHAPTER:

• 5.1  Given a scenario, use the troubleshooting methodology to resolve cloud-related issues.

• • Always consider corporate policies, procedures, and impacts before implementing changes.
  1. Identify the problem
  2. Establish a theory of probable cause (question the obvious)
  3. Test the theory to determine cause
  4. Establish a plan of action to resolve the problem and implement the solution
  5. Verify full system functionality and, if applicable, implement preventive measures
  6. Document the findings, actions, and outcomes throughout the process

• 5.2  Given a scenario, troubleshoot security issues. ...