Chapter 11Business Continuity and Computer Support

THE FOLLOWING COMPTIA IT FUNDAMENTALS+ (ITF+) FC0-U61 EXAM OBJECTIVES ARE COVERED IN THIS CHAPTER:

  • images 1.6 Explain the troubleshooting methodology
    • Identify the problem
      • Gather information
      • Duplicate the problem, if possible
      • Question users
      • Identify symptoms
      • Determine if anything has changed
      • Approach multiple problems individually
    • Research knowledge base/Internet, if applicable
    • Establish a theory of probable cause
      • Question the obvious
      • Consider multiple approaches
        • Divide and conquer
    • Test the theory to determine the cause
      • Once the theory is confirmed (confirmed root cause), determine the next ...

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