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CompTIA IT Fundamentals All-in-One Exam Guide (Exam FC0-U51) by Mike Meyers, Scott Jernigan

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CHAPTER 14

Computer Troubleshooting and Problem-Solving

In this chapter, you will learn how to

•  Troubleshoot common computer problems

•  Get help with your computer

Most people don’t realize how dependent they are on their computers until that moment when the computer won’t work as usual. If you’ve experienced that moment, then you know the anxiety that comes with it. How will I get my work done? Are my files okay? How much is this going to cost to fix?

Computer users should know how to troubleshoot basic computer problems. Plus, you need to know how to get help when the problem goes beyond your current knowledge. Just like every rider should know what to do when a chain pops off the sprocket on his or her bike, savvy computer users can fix ...

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