CHAPTER 6Troubleshooting Methodology: Objective 1.6: Explain the troubleshooting methodology
As an IT professional, you'll often be called upon to troubleshoot issues that are causing problems for users or teams. Troubleshooting can be challenging because you may be trying to diagnose a problem that nobody else can figure out. But, personally, I find troubleshooting exhilarating! It's an opportunity to figure out a mystery and show off your IT skills. And when you solve the problem, you get to be the hero of the hour!
In this chapter, you'll learn everything you need to know about ITF+ objective 1.6, including the following topics:
- Identify the problem
- Research knowledge base/Internet, if applicable
- Establish a theory of probable cause ...
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