CompTIA Network+ All-In-One Exam Guide, 5th Edition (Exam N10-005), 5th Edition

CHAPTER 20Network Troubleshooting

The CompTIA Network+ certification exam expects you to know how to

• 1.8 Given a scenario, implement the following network troubleshooting methodology:

• Identify the problem

• Establish a theory of probable cause

• Test the theory to determine cause

• Establish a plan of action to resolve the problem and identify potential effects

• Implement the solution or escalate as necessary

• Verify full system functionality and if applicable implement preventative measures

• Document findings, actions and outcomes

• 2.5 Given a scenario, troubleshoot common router and switch problems: switching loop

• 3.6 Given a scenario, troubleshoot common physical connectivity problems: open short

• 4.2 Given a scenario, use appropriate ...