Chapter 19. Network Troubleshooting
THE FOLLOWING COMPTIA NETWORK+ EXAM OBJECTIVES ARE COVERED IN THIS CHAPTER:
4.6 Given a scenario, implement the following network troubleshooting methodology
Information gathering—identify symptoms and problems
Identify the affected areas of the network
Determine if anything has changed
Establish the most probable cause
Determine if escalation is necessary
Create an action plan and solution identifying potential effects
Implement and test the solution
Identify the results and effects of the solution
Document the solution and the entire process
4.7 Given a scenario, troubleshoot common connectivity issues and select an appropriate solution
Physical issues:
Cross talk
Nearing cross talk
Attenuation
Collisions
Shorts
Open impedance ...
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