19.7. Review Questions

  1. Which of the following are not steps in the Network+ troubleshooting model? (Choose all that apply.)

    1. Reboot the servers.

    2. Gather information.

    3. Determine if anything has changed.

    4. Determine if escalation is necessary.

    5. Document the solution and the entire process.

    6. Reboot all the routers.

  2. You have a user who cannot connect to the network. What is the first thing you could check to determine the source of the problem?

    1. Workstation configuration

    2. Connectivity

    3. Patch cable

    4. Server configuration

  3. A user cannot access the local intranet. Which action will not help you determine how to narrow the problem down to the intranet?

    1. Accessing the intranet from your workstation

    2. Accessing the intranet from the user's workstation as yourself

    3. Replacing the patch ...

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