CHAPTER 11
Enforcing Quality
This chapter covers the following topics:
• Defining quality
• Viewing quality management as a process
• Committing to phases of project management
• Implementing continuous quality management
• Communicating project progress
• Strategizing quality
• Ensuring quality through phases
Picture this: You are having a romantic dinner at a wonderful Italian restaurant. You’re seated at an elegant table with white tablecloth, shining utensils, and crystal glasses. The warm glow of the candlelight makes everyone look great. There’s Puccini on a distant speaker and the scents of sizzling vegetables, steamy pasta, and crushed garlic drift from the hidden kitchen.
Everything is perfect: The server is attentive, ...
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