Enforcing Quality

This chapter covers the following topics:

•   Defining quality

•   Viewing quality management as a process

•   Committing to phases of project management

•   Implementing continuous quality management

•   Communicating project progress

•   Strategizing quality

•   Ensuring quality through phases

Picture this: You are having a romantic dinner at a wonderful Italian restaurant. You’re seated at an elegant table with white tablecloth, shining utensils, and crystal glasses. The warm glow of the candlelight makes everyone look great. There’s Puccini on a distant speaker and the scents of sizzling vegetables, steamy pasta, and crushed garlic drift from the hidden kitchen.

Everything is perfect: The server is attentive, ...

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