Instant Messaging

Instant messaging is another technology that has seen widespread acceptance in recent years. With the growth of the Internet pulling customers away from AOL, one of the largest dial-up providers in the United States, the company had to look at new ways of providing content. It started AIM, or AOL Instant Messenger, which was conceived as a way to find people of like interests online, and it was modeled after earlier chat programs. With GUI features and enhanced ease of use, it quickly became popular enough for AOL to release to regular users of the Internet. With several competing programs, AIM was feeding the tremendous growth of the instant messaging segment. The programs had to appeal to a wide variety of users, so ease of ...

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