CompTIA Tech+ CertMike: Prepare. Practice. Pass the Test! Get Certified!, 2nd Edition

CHAPTER 4Troubleshooting: Objective 1.4: Explain the troubleshooting methodology

As an IT professional, you’ll often be called upon to troubleshoot issues that are causing problems for users or teams. Troubleshooting can be challenging because you may be trying to diagnose a problem that nobody else can figure out. But, personally, I find troubleshooting exhilarating! It’s an opportunity to figure out a mystery and show off your IT skills. And when you solve the problem, you get to be the hero of the hour!

In this chapter, you’ll learn everything you need to know about Tech+ objective 1.4, including the following topics:

• Identify the problem.
• Establish a theory of probable cause (question the obvious).
• Test the theory to determine the ...